Nando’s @ Subang Parade, Subang Jaya

I was rummaging through my pictures in boredom and found this:

Quarter Chicken @ Nando's, KLCC (Mar '08)

How did it become this ?!!??!

Quarter Chicken @ Nando's, Subang Parade (Sept '08)

Grilled Chicken Strips with Rice @ Nando's, Subang Parade

>>>>>>>>>>>>>

Cuisine: Portugese
Price: ~ RM 20/pax
Service: 1.0 (refer to glossary)

I sent Nando’s my feedback: Shrinking portions; Terrible service about 2 weeks ago, informing them about some consistencies I noted in their outlets:

1. Food portion shrinks with each visit – the chicken has become so shrivelled it looks unappetising (as evident in pictures above – Mom says, if they insist on downsizing the portions, they should really opt for smaller plates)
2. Service is slow and waiters are inattentive
3. Orders are incorrect – without fail, there will be one order at the table that is messed up per visit

Linking my review and some other Nando’s reviews to the email.

I got a response the next day! Woo hoo~

(which is more than I can say for McD’s. I emailed them MONTHS ago.. still nothing, not even acknowledgement email)

Whilst the response seems extremely manufactured (straight out of a SOP manual).. like a template where you <insert name> and <insert complaint>, I was still quite impressed that there was a response at all.

And whilst many people (NATO) say that they should have given me vouchers to retaste their food so they can redeem themselves, I stick to my naive optimism that a response is better than no response.

I haven’t heard from her since though.

Conclusion:

Personally, I like the taste of Nando’s – the tangy sour and spicy Peri Peri seasoning has me hooked. I love the sauces and I love the fresh flavour of the rice. (And I love chicken.. yea, I generally love chicken) Which is why I keep (selectively) forgetting the infuriating and appalling service.

Also, when you (Nando’s management) charge the price you charge, your customers expect service above that of a coffee shop. And, if you charge the price you charge, your portions should be at least the same or more than that of a coffee shop (unless of course you charge 10 times more, then you can serve half the portions and call it fine dining).

I’ll visit them again next month and see if anything has changed.

Other reviews: EatzyBitzy (KLCC), RamblingMoo (Queensbay Mall, Penang)
Address:  Lot LG 10B-C, Lower Subang Parade, 5 Jalan SS16/1, Subang Jaya [google map]
Phone: +603 5632 6555
Website: http://www.nandos.com.my/
Opening hours: (I don’t know.. same as Subang Parade hours I guess)