glossary

Tags: Overall satisfaction

• Definitely coming back – will recommend to others too (unless i’m being selfish and don’t feel like sharing… :p)
• Might come back – may consider coming back in the near future
• Not sure – will not make it a point to return
• Definitely not coming back – no way man..!!

Tags: FedBack – Sent a customer feedback form/email to HQ

Service ratings – scale of 1 to 5

• 1 – Poor (rude waiters, slow service, orders wrong)
• 3 – Average (as to be expected)
• 5 – Excellent (friendly but not overly friendly service, competent staff who remember the orders and are able to recommend, facilitate enjoyable dining experience)

Wai sek mao – greedy cat (what the chinese call people that love to eat..)